FAQs

Ordering

Can I cancel my order?

If your order has not yet been shipped, you can cancel it free of charge and receive a full refund. If the order has already been dispatched, you can still cancel by returning the items to us. Once we receive the items back in their original condition, we will process your cancellation and issue a refund, deducting the return shipping costs.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

What payment methods do you accept?

We accept various payment methods including Mastercard, Visa, Apple Pay, PayPal and American Express.

 

Shipping

What countries do you ship to?

We ship worldwide.

How long will it take to receive my order?

Standard shipping takes up to 7-10 working days. International shipping durations vary based on product and destination, with specifics available at checkout. Orders are shipped via UPS, FedEx, and USPS.

Do you offer international shipping?

Yes, we provide international shipping. Delivery times vary depending on the destination.

 

Returns & Refunds

Can i return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

How do I process a return?

To start a return, please contact our support team with your order details and we will guide you through the process. You can also easily process the return trough your customer account.

 

Get in touch

Address: 18, Jalan BM 1/6, Taman Bukit Mayang Emas, 47301 Petaling Jaya, Selangor Malaysia
Email: support@kickmaniaz.com
Phone: +60 017-422 0061

LIVE CHAT IS AVAILABLE
Support times: 9-6 pm (Mon-Fri)

Thank you for supporting us!